FAQ’S
1. How do I place an order from your website?
You can place an order through four simple steps:
1. Register with us – for free!
2. Log in to your account
3. Browse through products and merchandise, and add what you would like to order to your shopping cart
4. Proceed to check out via confirming order details and charges
All information that you provide during registration is kept confidential and private.
2.How will the order be shipped and delivered to me?
The order will be shipped to you through TCS Courier Services. Delivery charges are Rs. 180, and delivery for orders over Rs. 1495 is free. For more details, visit our Shipping & Delivery page.
3. How long will order delivery take?
It takes between 2-3 working days once order is confirmed.
4. Which payment methods do you support?
We support "Cash on Delivery" payment method.
5. How will I be able to check the status of my shipment?
After shipping your order, we will provide you with your Order Tracking No, through which you will be able to directly track your orders. You can check the status of your order through TCS website.
6. Do you exchange products?
Yes, we exchange products within one week of delivery. You will be required to send back the original invoice as well for verification. For more details on the exchange process, please review our Return and Exchange Policy.
7. Can I return my order and get a refund?
Yes, we accept returned products within one week of delivery. You will be required to send back the original invoice as well for verification purposes. However, we do not offer cash refund. Instead, we provide customers with a coupon code which they may use in future. For more details on the exchange process, please review our Return and Exchange Policy.
8. What if I want to cancel my order?
If you want to cancel your order, please get in touch with Customer Services asap via our helpline at (+92) 320 1113344. You must know your order number. We will only be able to cancel your order if it has not been dispatched from our end.
9. Do you offer international deliveries?
No, we do not offer international deliveries and shipments as of now.